Name: Impact of Transitioning from IP-Based to Federated Access: A Case Study on Reducing Support Requests
Start: 2026-06-04T15:30:00-0500
End: 2026-06-04T16:30:00-0500

Welcome to the NASIG 2026 Conference at the University of Wisconsin-Madison’s Memorial. Union. Use the Venue Map link below to locate conference spaces. The Registration Desk is on the 2nd floor by the Annex Room. Wifi logon instructions are available here. Note: If you are registered with eduroam at your home institution you can connect to wifi using eduroam.

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Impact of Transitioning from IP-Based to Federated Access: A Case Study on Reducing Support Requests

Thursday June 4, 2026 3:30pm - 4:30pm CDT

Multicultural Greek Council

This presentation will explore how transitioning to OpenAthens transformed our access model. We’ll demonstrate how the switch improved the user experience by enabling seamless, point-of-need authentication, strengthened privacy and security ,and ultimately reduced staff time spent on access-related support by nearly 75%.

Speakers

John Felts

Associate University Librarian for Information Technology and Collections, Coastal Carolina University

John is the Associate University Librarian for Information Technology and Collections at Coastal Carolina University. He has worked in academic library technology for over 30 years and is a former patent holder and co-founder of Journal Finder, the first OpenURL Resolver and knowledge... Read More →

Thursday June 4, 2026 3:30pm - 4:30pm CDT
Multicultural Greek Council

Concurrent Session

NASIG 2026

John Felts

Attendees (28)

Get help with the event

NASIG 2026

John Felts

Attendees (28)

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